Contact support

We're here to help! This page will guide you to the best way to reach us.

Zulip community

The primary communication forum for the Zulip community is the Zulip server hosted at chat.zulip.org. Users and administrators of Zulip organizations stop by to ask questions, offer feedback, and participate in product design discussions.

Everyone is welcome to sign up and participate — we love hearing from our users! Please see the Zulip development community guide for detailed instructions on how to join the community, community norms and where to ask your questions or give feedback.

Support requests

• For support requests regarding your Zulip Cloud organization, you can request interactive chat support in the Zulip development community, or email Zulip support.

  • Response time: Usually within 1-3 business days, or within one business day for paid customers.

• For support requests regarding your self-hosted server:

  • Business and Enterprise plan customers can request interactive chat support in the Zulip development community, or email Zulip support. Phone support is available for Enterprise customers upon request.

    • Response time: Usually within one business day.

  • Free and Community plan customers can ask for help in the Zulip development community. You will usually get a friendly reply within 1-3 business days.

Sales, billing, and partnerships

For sales, billing, partnerships, and other commercial questions, contact sales@zulip.com. Response time: Usually within one business day.

Product feedback

Your feedback helps us make Zulip better for everyone! Please reach out if you have questions, suggestions, or just want to brainstorm how to make Zulip work for your organization.

• There are several ways to report possible bugs.

  • Response time: Usually within 1-3 business days in the Zulip development community or by email, or within one week on GitHub.

• You can request features or share feedback. Many improvements to the Zulip app start with a user's suggestion.

  • Response time: Usually within 1-3 business days in the Zulip development community or by email, or within one week on GitHub.

• To report issues or share feedback privately, contact feedback@zulip.com. This works well if you'd like to include details about your organization that shouldn't be posted in public.

  • Response time: Usually within 1-3 business days.

Related articles

• Zulip Cloud billing
• View Zulip version